Katie Smith

TechSprint Consultant

Brighton, United Kingdom

Katie, who joined AIR in 2022, leads and supports TechSprint-related initiatives and other innovation programs across the organization. 

She has always been passionate about mission-driven work, including protecting vulnerable customers and the environment, which are both AIR priorities. Prior to working at AIR, Katie had a long career in traditional financial services. During 15 years at American Express, she filled many leadership roles across numerous business areas, including Prepaid Cards, Customer Experience and Travel. Her most recent roles primarily focused on managing the integration of change programs and developing strategies for recruiting, engaging and retaining customer-service employees. In addition to financial inclusion and helping to bring about positive outcomes for consumers, she is also passionate about cinema, having graduated from university with first-class honors in Film. She lives in Brighton, U.K., with her family and dog and enjoys pilates, walking and learning about the workings of the body and mind mostly through listening to podcasts.